Best Practices to Encourage Inspiration and Cross-learning Among Agencies
Below is a detailed breakdown of best practices for each department and service integrated with the Nivesh Mitra portal, aimed at enhancing the cross-learning, efficiency and effectiveness of providing Government-to-Business (G2B) services online. These practices followed by the Single Window Portal, Nivesh Mitra, help ensure seamless service delivery, transparency, and ease of use for investors and businesses:
- Real-time Tracking: Provide real-time tracking of the application’s status, allowing users to monitor progress from submission to final approval.
- Help Desk Support: Set up a digital help desk or chatbot to assist businesses with queries related to labor law compliance.
- Payment Gateway Integration: Integrate with online payment gateways to facilitate instant payments for excise fees, ensuring quicker approval times.
Department-wise Best Practices:
Infrastructure and Industrial Development Authority (Greater Noida)
Best Practices:
- Unified Application Process: Offer a unified digital application form that aggregates all necessary permissions, including environmental clearance, land allocation, and utilities, in one platform.
- Auto-Approval System: Implement automatic approval for certain low-risk businesses, reducing delays in the approval process.
Infrastructure and Industrial Development Authority (Noida)
Best Practices:
- Digital Land Allotment: Simplify the land allotment process by digitizing it, enabling businesses to choose from available plots and make payments online.
- Clear Timeline Display: Clearly display estimated timelines for each stage of the application to improve transparency and manage expectations.
Department of Labour
Best Practices:
- Online Registration & Compliance: Enable businesses to register for labor licenses and ensure that they can file compliance reports online, with automated reminders for renewals.
- Self-Assessment Mechanism: Provide a self-assessment tool for businesses to evaluate their labor compliance, reducing the burden on inspectors and ensuring better adherence to labor laws.
Food Safety and Drug Administration (Drugs)
Best Practices:
- Digitized Drug Licenses: Enable the online application for food and drug licenses with the facility to upload all required documents directly on the portal.
- Automated Approval Process: Implement automated risk-based approval processes, where low-risk businesses can get approvals faster.
- Inspection Scheduling: Allow businesses to schedule inspections online and receive notifications in advance, reducing downtime.
Department of Excise
Best Practices:
- Online Permit Issuance: Provide online applications for excise permits, ensuring all necessary documents are uploaded digitally.
- Transparent Fee Structure: Display a transparent fee structure and calculation method for licenses and permits.
Department of Weights and Measures (Legal Metrology)
Best Practices:
- Self-Certification Option: Enable businesses to submit a self-certification for weight and measure compliance, especially for low-risk products.
- E-Inspection Reports: After each inspection, provide the inspection report online, allowing businesses to rectify issues in real time.
- Online Renewal of Licenses: Implement an online system for the renewal of licenses, making it easier for businesses to comply with legal requirements.
Invest UP
Best Practices:
- Business/ Investor Consultation Services: Provide online consultations for businesses, offering guidance on available incentives, processes, and legal requirements.
- Real-time Policy Updates: Use the platform to keep businesses informed about policy changes, new schemes, and regulations relevant to their industry.
- Online Investment Tracking: Provide an online dashboard for investors to track the status of their investments and related approvals.
Information Technology Department
Best Practices:
- Digital Infrastructure Support: Offer online services for obtaining infrastructure permits related to IT and data centers, including clearances for fiber optic cables, towers, etc.
- Integration with E-Governance Platforms: Ensure the Nivesh Mitra portal is integrated with other e-governance platforms to enable seamless approval processes across various government departments.
- Support for IT Startups: Offer specific support and fast-tracking for IT businesses and startups looking to scale up operations, including tax breaks and incentives.
Infrastructure and Industrial Development Authority (UPSIDA)
Best Practices:
- Land Allotment Service: Simplify the land allotment process with a digital platform that allows businesses to see available lands, select their plots, and make online payments.
- Automated Workflows: Automate the workflows for building plan approval and clearances, reducing manual intervention and speeding up the approval process.
Housing Department
Best Practices:
- Online Building Permits: Offer a digital system for applying for and tracking building permits for commercial and residential construction.
- Land Use & Zoning Information: Provide businesses with easy access to zoning and land-use regulations online, eliminating the need to visit government offices for information.
Directorate of Electrical Safety
Best Practices:
- Online Safety Certifications: Implement an online system for businesses to apply for electrical safety certifications, including the ability to upload necessary documentation.
- Automated Inspection Scheduling: Allow businesses to schedule electrical safety inspections online and receive digital inspection reports.
Department of Horticulture and Food Processing
Best Practices:
- E-Subsidy Applications: Provide a digital platform for businesses to apply for subsidies related to New or Expansion of Food Processing Industries, Installation of Solar Power Plant in Food Processing unit in Rural area, etc.
MSME Department
Best Practices:
- Online MSME Registration: Provide a quick and easy online registration process for MSMEs, including a guide on available government incentives.
- Online Training Programs: Offer online training and resources to help MSMEs with compliance, marketing, and other business development needs.
Transport Department
Best Practices:
- Online Vehicle Registration and Permits: Enable the online registration of vehicles and obtaining of transport permits for businesses in the logistics sector.
- Automated Vehicle Inspections: Allow businesses to schedule and track vehicle inspections for commercial vehicles online.
Uttar Pradesh Fire Services
Best Practices:
- Online Fire Safety Compliance: Create an online platform for businesses to apply for fire safety clearances and licenses, along with the ability to schedule inspections.
- Fire Safety Training: Provide online training programs on fire safety and compliance for businesses in high-risk sectors.
Ground Water Department
Best Practices:
- Water Use Permits: Implement an online system for businesses to apply for permits related to groundwater abstraction.
Uttar Pradesh Power Corporation Limited
Best Practices:
- Online Power Connection Applications: Allow businesses to apply for new power connections and track the progress of their application.
- Automated Billing System: Provide an online system for businesses to manage and pay electricity bills digitally.
Registrar of Firms, Societies, and Chits
Best Practices:
- Digital Firm Registration: Provide a quick, online registration process for new firms, societies, and chits.
Gorakhpur Industrial Development Authority (GIDA)
Best Practices:
- Online Industrial Land Allotment: Enable businesses to apply for industrial land in Gorakhpur through a digital platform.
- Seamless Permit Issuance: Streamline the process of issuing permits for industrial operations in Gorakhpur via the portal.
By implementing these best practices for each department and service, Uttar Pradesh’s Nivesh Mitra portal can provide a more efficient, transparent, and user-friendly experience for businesses seeking to interact with government services online.
